Warrina Innisfail
Warrina Innisfail
Quality Aged Care

Leaders in the provision of excellent, innovative aged care services.

Quality Aged Care

Leaders in the provision of excellent, innovative aged care services.

Quality Aged Care

Leaders in the provision of excellent, innovative aged care services.

Quality Aged Care

Leaders in the provision of excellent, innovative aged care services.

Quality Aged Care

Leaders in the provision of excellent, innovative aged care services.

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Overview of Warrina Innisfail

Warrina Innisfail/Villanova Centre – Monitoring of Coronavirus (COVID-19)

Update of Access Restrictions –  14th May 2020

Warrina Innisfail/Villanova Centre – Visitor Access Arrangement

The Queensland government widely distributed their roadmap to the easing of restrictions put in place to address the Covid 19 pandemic.

At the same time we saw the formal release of the Aged Care Industries code for visiting residential aged care facilities during Covid 19. This industry code has been released after much consultation between the Federal Government, Aged Care Consumer and Carer Peak Organisations and Aged Care Provider Peak Organisations. The code seeks to give clear guidance to everyone with regard to aged care facility access.

If you would like to request a copy of the code, please do not hesitate to contact Warrina Innisfail Administration with your request. 

Warrina Innisfail/Villanova are currently reviewing all these documents and plan to review our current access arrangements in line with the spirit of the new code while still seeking to minimise the risk of infection for our residents and staff.

We are planning to relax some of our entry arrangements in the near future as we seek to increase the opportunities for families to visit.

In line with the Queensland government’s timetable, the following is proposed to be put in place from midnight on Friday the 15th May 2020 (currently expected to be the arrangements for the next four weeks).

  • Visiting hours will remain between 13:00 p.m. and 15:00 p.m. Monday to Sunday.
  • The maximum number of visitors per residents at any one time remains at two (2), visit will be allowed for up to 60 minutes at a time.
  • Visits by persons under the age of 16 are only permitted in exceptional circumstances and by arrangement.
  • All visits are to take place in either a residents room or in a designated area out of doors, not to occur in communal spaces.
  • Social distancing of 1.5 metres continues to be critical.
  • An additional period for visitors will be between 18:00 pm and 19:00 pm Monday to Friday to help cater for those people who were working during normal business hours. We would ask that anyone wishing to make use of this time period please call ahead so that we are aware of your intended visit and are not left stranded at a locked door while staff attend to resident requirements.
  • Visits from a hairdresser and spiritual support will be allowed. Arrangements that best suit all involved will be made with the Clinical Care Coordinators of each unit on a case by case basis.
  • Current entry requirements will continue including temperature checks and a need to show flu vaccination evidence for people to be allowed on site.
  • Remember that if you are unwell or have displayed any cold/flu, respiratory or Covid-19 type symptoms you should not visit.
  • We continue to ask that you to give us a call if you fall ill with any cold/flu , respiratory or Covid-19 type symptoms within 7 days of a visit to Warrina/Villanova
  • If any of our families have specific issues or concerns about these arrangements we would invite you to contact either the Director of Nursing or appropriate Clinical Care Coordinator.

The Board, Management and staff of Warrina/Villanova are committed to maintaining the comfort and safety of our residents and staff during the Coronavirus (Covid 19) pandemic. In this endeavour we recognise the importance of family contact and the role it plays in the holistic well-being of the people who live here. We seek to balance these matters along with the changes in legislation that have been put in place by the State Government.

If you have any comments or suggestions about the current arrangements or thoughts about the next steps that can be taken on our journey out of the Covid-19 pandemic, you are invited to email, phone or make an appointment with myself, the DON or one of the CCC’s.

 Your help, patience and support continue to be very much appreciated

Sincerely – Peter B Roberts – Chief Executive Officer

 

Warrina Innisfail would like take this opportunity to thank those who have provided their Influenza vaccination evidence.  The need for appropriate evidence is a requirement of the Queensland Health Department (https://www.health.qld.gov.au/system-governance/legislation/cho-public-health-directions-under-expanded-public-health-act-powers/aged-care)

In due course Warrina Innisfail will be providing a Vaccination Confirmation Card for those who have provided this required evidence.  This will hopefully make the screening process a little less time consuming for all of us.

We also appreciate your patience and cooperation with the screening process currently in place.  Please remember that it is all about minimising the risk of health problems to our resident and staff

In this ever changing world of Covid-19, we have now implemented a Visitor Protocol, based on Government legislation and advice from health authorities. We ask each of you to abide by this plan and to encourage others to do the same. Together, we can minimize the risk of spreading infection within our resident population, our staff and the wider community.

 All visitors/family members must abide by the following:

  • Have your seasonal flu shot. The Government has advised that anyone who has not had their flu vaccination after 1 May will not be allowed entry. Warrina Innisfail advised families, visitors, contractors, volunteers etc. on 31st March of this new Government requirement and the appropriate evidence that would need to be provided and where to deliver it. 
  • All persons visiting Warrina/Villanova Centre must proceed through our formal “check in” procedure including having temperature taken (All visitors are required to check in at the entrance to the Nursing Home Administration (SCU, HOSTEL, FCU & NH) or at the front door of Villanova) and completing the register.
  • Stay home if you are sick. Symptoms of COVID-19 include sore throat, fever, dry cough, fatigue and shortness of breath. If you have these symptoms or have been in close contact with someone diagnosed with COVID-19 please seek medical assistance.
  • Self-quarantine for a period of 14 days after being in close contact with someone diagnosed with COVD-19.
  • Use good hygiene while in our facility, by washing your hands with soap and water, or hand sanitiser, before you visit and as frequently as required during your visit. Please also wash your hands before you leave. If you sneeze or cough, please do so into your arm or if using a tissue, please dispose of it and wash your hands immediately afterwards. 
  • Keep visits to a maximum of two people at a time and limit the visit to 30 minutes.
  • Note no children under the age of 16 are allowed to visit. Visits can be arranged under exceptional circumstances only.
  • Ensure visits are away from communal areas to avoid risk of potential virus spread. The Government guidance is that visits should occur in resident’s room or outdoors. 
  • Practice social distancing. Please stay 1.5m apart and please avoid handshakes, hugs and kisses.
  • Understand social gatherings must cease. There will no longer be any group activities, gatherings, social events or group entertainment at this time. (We are however keeping residents entertained and socially connected through other means.)
  • Inform us if you get sick after your visit. Please tell us straight away if you become unwell with any respiratory issues after your visit with your loved one.
  • Stay informed because the situation is changing rapidly. Please stay up-to-date by regularly visiting the Australian Government Department of Health website www.health.gov.au

In the event of special circumstances, such as an anniversary or birthday, or should there be any deterioration in your loved one’s condition or an end-of-life situation, we will make arrangements on a case-by-case basis. Please contact us to discuss further.

Please do phone your loved one. Or, if they have an electronic device that enables video calling capabilities, please keep in touch with them through their device. Should one of our staff members be required to assist them with the video call, we would be only too happy to help. Please contact us to coordinate this.

We thank you for your cooperation and support of our Visitor Protocol in light of the current health emergency. Together, we can help keep the people we love and care for, healthy and well.

If you have questions or concerns, please reach out to Director of Nursing Glynis Laffy at 0740302500 during business hours.

Sincerely – Peter B Roberts – Chief Executive Officer

Important Information – Influenza Vaccination Information

Despite all the hard work being done to combat this current pandemic, the threat of an upcoming flu season looms as another mammoth challenge.
One of the greatest defences providers such as Warrina Innisfail have against the spread of influenza is vaccinations.

The Government has now enacted legislation that from 1 May 2020 anyone entering a residential aged care facility like Warrina Innisfail will be required to provide appropriate evidence of a current flu vaccination.

The Department of Health has indicated the kind of evidence visitors will need to provide.
Appropriate evidence may be
• a statement or record from a health practitioner, or
• an immunisation history statement available from Medicare Online or
• the Express Plus Medicare mobile app.

We know many of you will be arranging your vaccine in the coming weeks.

For convenience you may wish to scan the your documentation and email to admin7@warrina.com.

To enable our mandatory Register to be kept up to date we ask, please, for you to provide the above information as soon as it is available to you.

Should you require any further information please do not hesitate to contact our office.

A reminder please to share this information with family and friends who may at some time wish to visit.

Last but not least may we once again ask should you become unwell within seven [7] days of visiting Warrina Innisfail/Villanova to please contact us immediately.
This allows our staff to take appropriate risk action for possible infection whatever it may be.

Thanking you.         

Sincerely – Peter B Roberts – Chief Executive Officer

 

 

Our top priority is to remain safe and be flexible for our residents and staff in these very challenging times.
Warrina Innisfail staff pride ourselves on the care we take of our residents.

We are monitoring the coronavirus (COVID-19) situation closely, and we are doing everything we can to ensure everyone remains cared for and safe at Warrina Innisfail.

We are committed to delivering and maintaining the highest standards of clinical care, cleanliness and hygiene for residents and staff.  

Additional preventative measures have been put in place, including reinforcing our strict cleaning protocols and limiting visiting hours as has been recommended by the Government.

We’re ask for your cooperation and understanding in this ever changing environment.

Should you require further information please contact us and please refer to the following websites:-

https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-older-australians

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert#how-to-protect-yourself-and-others

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/coronavirus-covid-19-advice-for-public-gatherings-and-visits-to-vulnerable-groups  

https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

https://lasa.asn.au/covid-19

Warrina Innisfail will ensure information is updated when it comes to hand.

 

 

Warrina Innisfail Redevelopment.

Warrina Innisfail redevelopment has commenced.  Our successful contractor Paynters invites Subcontractors & Suppliers EOI’s for Warrina Innisfail Nursing Home.  Please see below advertisement. 

 

Leaders in the provision of excellent, innovative aged care services

Warrina Innisfail is situated on the tropical Far North of the Queensland coast and is set in beautiful surroundings on the foreshore of the eighteen hectare  Warrina Lakes complex which is Innisfail’s main recreation centre.

Warrina Innisfail is a community based  organisation with a philosophy of care and support for the frail, aged and disabled.

Warrina Innisfail provides comfortable accommodation with dignity, companionship and care. The organisation is comprised of six distinct facilities:

Hostel

A 36 bed facility. Accommodation is provided in private rooms which have individual ensuites. Personal care staff are in attendance 24 hours a day.

Nursing Home

A 40 bed care facility, opened in 1994.  Shared and single accommodation is available with shared ensuite facilities.

Special Care Unit

A state of the art 20 bed dementia specific unit, opened in 2002, with single room and personal ensuites.

Flexi Care Unit

A 32 bed care facility opened in 2004, divided into two discreet sections of 16 residents in each. This allows special care to be provided to 16 ambulant residents with dementia and care to another 16 residents.

Nursing staff provide 24 hour nursing care to the Nursing Home, Special Care and Flexi Care Units.

Villanova Centre

A 36 bed care facility situated in Charles Street, Innisfail. Accommodation is provided in private rooms which have individual ensuites.  Personal care staff are in attendance 24 hours a day.

Lakes Retirement Village

The Lakes Retirement Village  is located in  Emily Street, Innisfail.  It currently consists of 30 independent living units for seniors from the age of 65 years.  All units are connected to an emergency response system, which is monitored 24 hours a day, 365 days a year.

Our Facilities

Wahroonga Hostel

Urimbiria Nursing Home

Yallambee Special Care Unit

Marinbeena Flexi Care Unit

Villanova Centre

Lakes Retirement Village

Our Vision

Warrina, leaders in the provision of excellent, innovative aged care services.

Our Mission

To be recognised as the “provider of choice”, delivering excellence in care services for North Queensland that meets and exceeds the needs and expectations of our resdients.

Our Values

We, the board and staff of Warrina, work towards the achievement of our Mission within the framework of and guided by the following values:

IntegrityIntegrity in the performance of our obligations.
QualityAchievement of quality of service through best practice.
CommunicationCommitment to consultation and effective communication with our stakeholders.
AccountabilityEmphasis on transparency, accountability and responsibility in the delivery of our services and in making decisions.
Community ServiceA focus on community service with benefits for all.

We will enhance the quality of life to our residents providing them with the best of care, compassion and a pleasant and relaxing living environment.

Support To provide assistance to those in need of help.
KindnessTo provide an environment that is welcoming with kindness and respect.
EnvironmentCreate a comfortable environment in which to live and work.

Our Philosophy

We believe that:

  • every resident has the right to age with dignity and to live their life to their fullest capabilities.  
  • Warrina encourages residents to live, as independently and fully as their capacity permits therefore our facilities must provide the necessary supportive infrastructure to enable residents to achieve this.
  • each resident will be treated holistically to meet their physical, spiritual, emotional, cultural and social needs. Likes, dislikes and preferences are acknowledged.  
  • each resident has control of his or her life and is given the dignity and recognition of his or her right to exercise such control by being provided with choices and being consulted in matters and events affecting them personally.
  • priority of admission to Warrina is of assessed needs regardless of race, colour, creed or social status.

Warrina strives to maintain a homelike atmosphere.

Getting Started in Aged Care

Step One

Step Two

Step Three

Step Four

Step Five

 

 

Testimonials for Warrina and its Staff:

Concert Fun

The concert held in the Nursing Home was very good. The maintenance men looked really good dancing. To the people that organised it, thank you for a good morning. From Nursing Home residents Frank Galipo and Bill Simmonds.
2017-07-25T03:15:03+10:00
The concert held in the Nursing Home was very good. The maintenance men looked really good dancing. To the people that organised it, thank you for a good morning. From Nursing Home residents Frank Galipo and Bill Simmonds.

Compliment

This email is to formally thank you and all your staff for your skill, consideration and empathy in caring for my mother during her time with you all at Warrina. I appreciate all the help and advice you all gave me.  But most importantly, all staff, without exception, who came into contact with my mother, tended to her needs with the utmost professionalism and empathy. My mother enjoyed her stay with you all very much and she really appreciated her interaction with nurses, nursing assistants, cleaners, therapists, admin staff and any others who assisted her.

You all deserve the highest accolades possible. Best wishes and see you all again somewhere, sometime, someday.



2019-06-25T15:32:54+10:00
This email is to formally thank you and all your staff for your skill, consideration and empathy in caring for my mother during her time with you all at Warrina. I appreciate all the help and advice you all gave me.  But most importantly, all staff, without exception, who came into contact with my mother, tended to her needs with the utmost professionalism and empathy. My mother enjoyed her stay with you all very much and she really appreciated her interaction with nurses, nursing assistants, cleaners, therapists, admin staff and any others who assisted her. You all deserve the highest accolades possible. Best wishes and see you all again somewhere, sometime, someday.

Thank you

Compliment received from past resident family members - Mary Jonutz & Bernice Pagano


Flexi Care Unit received chocolates and a thank you card. Just a little note to you all to say thank you for the kindness and care you showed our wonderful father Les Smith. Although Dad was only with you for around 7 months. All of you played a big part of Dads daily life. It was difficult to watch our father deteriorate over the last year and a half. He was always grateful for what you would do for him. Bernice and I also would like to say a special thanks for assisting us with any query, request or help in relation to dad. Nothing was a problem for you all.  A big thank you to each of you in Flexi Care Unit for the time and kindness you showed dad while he was with you in his final days. Thank you and as dad would say "thank you  and god bless'.

2019-12-04T12:59:34+10:00
Compliment received from past resident family members - Mary Jonutz & Bernice Pagano Flexi Care Unit received chocolates and a thank you card. Just a little note to you all to say thank you for the kindness and care you showed our wonderful father Les Smith. Although Dad was only with you for around 7 months. All of you played a big part of Dads daily life. It was difficult to watch our father deteriorate over the last year and a half. He was always grateful for what you would do for him. Bernice and I also would like to say a special thanks for assisting us with any query, request or help in relation to dad. Nothing was a problem for you all.  A big thank you to each of you in Flexi Care Unit for the time and kindness you showed dad while he was with you in his final days. Thank you and as dad would say "thank you  and god bless'.

Patience and Kindness

Congratulations to the staff of SCU on being so caring to our Mum. Since becoming a resident in SCU and although mums condition is permanent, the staff and carers show such patience and kindness, it is a pleasure to visit Mum. Knowing she receives great care, attention, love and compassion. Thank you for all your efforts ensuring Mum is as best she can be.
2017-07-25T03:13:12+10:00
Congratulations to the staff of SCU on being so caring to our Mum. Since becoming a resident in SCU and although mums condition is permanent, the staff and carers show such patience and kindness, it is a pleasure to visit Mum. Knowing she receives great care, attention, love and compassion. Thank you for all your efforts ensuring Mum is as best she can be.

Too many to thank

This is my third attempt to compliment ALL the staff of Hostel. My problem has been including the names of staff, there was a very long list and they were only the ones I have seen. To the Hostel staff my deepest thanks for the excellent, professional and kind care you have delivered to my husband.
2017-07-25T03:14:41+10:00
This is my third attempt to compliment ALL the staff of Hostel. My problem has been including the names of staff, there was a very long list and they were only the ones I have seen. To the Hostel staff my deepest thanks for the excellent, professional and kind care you have delivered to my husband.
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