All visitors must be screened before entering Warrina or the Villanova Centre. Staff will be available to undertake this task at the following times:

Monday – Sunday 0900 – 1630 (9am to 4:30pm)

(NB. persons will not ordinarily be given access after 1630 unless prior arrangements have been made – e.g. by making an evening appointment or putting special arrangements in place.)

Monday to Friday after 1800 by appointment (This can be arranged by phoning 4030 2500 before 1630)

Please note during normal business hours all entry to Warrina will continue to be managed through the Nursing Home Foyer and will be staffed by our Administration Staff.

Similar arrangements have been put in place Monday to Friday at Villanova Centre.

On Public Holidays and on the weekends (when Administration staff are not available), all visitors are asked to go straight to the Nursing Home unit if they wish to visit and to ring the entry bell (doors will remain locked for security purposes). Care staff have been forewarned that they will be required to attend the door bell and screen in visitors.
We particularly ask visitors who arrive on a public holiday or the weekend to show appropriate patience as Care staff may not be able to open up immediately.

Visiting Hours

Once screening regulations are met, a visitor has no restrictions on the length of their stay and visitors are now welcome in communal areas & activities.                                 Please come in and enjoy the company of your family, friends, other residents and staff. 

Additional Matters

All visitors must continue to be conscious of and practice social distancing to the extent that it is possible (i.e.: remaining at least 1.5 metres away from others); and
All visitors are required to follow best practice hygiene protocols by regularly washing hands and following cough and sneeze protocols.



Visits for “End of Life” or for those visiting a palliative residents will not be restricted but will have to follow specific arrangements.
These will be discussed with relevant families as required.
Other exceptions will be considered on a case by case basis and should be raised with the Director of Nursing or the relevant Clinical Manager or Clinical Care Coordinator for discussion prior to any visit.

Warrina Innisfail would like to take this opportunity to thank everyone for their patience and consideration during this time.

While not mandatory, you are encouraged to:
• carry a mask with you at all times when you leave home
• wear a mask when travelling on public transport, in a taxi or ride share or in shopping centres
• wear a mask in any indoor or outdoor space when physical distancing is not possible.

More information on masks is available from the Queensland Health website 

Thanking you

Liz Broadstock
Transition Director of Nursing

Survey for aged care workers on communication during COVID-19

The Department of Health is seeking your feedback on what stakeholders would find most helpful and informative as we enter the next phase of the response to the COVID-19 pandemic.


The survey can be completed by anyone with an interest in the aged care.

All participants are welcome to forward the survey link onto others who may also be interested in participating.

All questions are voluntary and the survey will take approximately 5 minutes to complete.

The survey is anonymous and will not collect personally identifying information.


We would greatly value your feedback. A link to the survey can be found here. 


Influenza Vaccination Information

The Government has now enacted legislation that from 3 May 2021 anyone entering a residential aged care facility like Warrina Innisfail will be required to provide appropriate evidence of a current flu vaccination. Despite all the hard work being done to combat this current pandemic, the threat of an upcoming flu season looms as another mammoth challenge.


One of the greatest defences providers such as Warrina Innisfail have against the spread of influenza is vaccinations.


The Department of Health has indicated the kind of evidence visitors will need to provide. Appropriate evidence may be:

• A statement or record from a health practitioner
• An immunisation history statement available from Medicare Online
• The Express Plus Medicare mobile app


We know many of you will be arranging your vaccine in the coming weeks.


For convenience you may wish to scan the your documentation and email to admin7@warrina.com


To enable our mandatory Register to be kept up to date we ask, please, for you to provide the above information as soon as it is available to you.


Should you require any further information please do not hesitate to contact our office.


A reminder please to share this information with family and friends who may at some time wish to visit.


Last but not least may we once again ask should you become unwell within seven [7] days of visiting Warrina Innisfail/Villanova to please contact us immediately.

This allows our staff to take appropriate risk action for possible infection whatever it may be

Influenza Vaccination – Visitor Protocol

Warrina Innisfail would like take this opportunity to thank those who have provided their Influenza vaccination evidence. 

The need for appropriate evidence is a requirement of the Queensland Health Department 


Warrina Innisfail will provide a Vaccination Confirmation Card for those who have provided this required evidence. 

This will hopefully make the screening process a little less time consuming for all of us.


We also appreciate your patience and cooperation with the screening process currently in place.
Please remember that it is all about minimising the risk of health problems to our resident and staff.


In this ever changing world of Covid-19, we have now implemented a Visitor Protocol, based on Government legislation and advice from health authorities.
We ask each of you to abide by this plan and to encourage others to do the same. Together, we can minimize the risk of spreading infection within our resident population, our staff and the wider community.


All visitors/family members must abide by the following:

• Have your seasonal flu shot. The Government has advised that anyone who has not had their flu vaccination after 3 May will not be allowed entry.

Warrina Innisfail advised families, visitors, contractors, volunteers etc. on 31st March of this new Government requirement and the appropriate evidence that would need to be provided and where to deliver it.

• All persons visiting Warrina/Villanova Centre must proceed through our formal “check in” procedure including having temperature taken (All visitors are required to check in at the entrance to the Nursing Home Administration (SCU, HOSTEL, FCU & NH) or at the front door of Villanova) and completing the register.

• Stay home if you are sick. Symptoms of COVID-19 include sore throat, fever, dry cough, fatigue and shortness of breath. If you have these symptoms or have been in close contact with someone diagnosed with COVID-19 please seek medical assistance.

• Self-quarantine for a period of 14 days after being in close contact with someone diagnosed with COVD-19.

• Use good hygiene while in our facility, by washing your hands with soap and water, or hand sanitiser, before you visit and as frequently as required during your visit.

• Please also wash your hands before you leave. If you sneeze or cough, please do so into your arm or if using a tissue, please dispose of it and wash your hands immediately afterwards.

• Visitors are now welcome in communal areas and activities 

• Practice social distancing. Please stay 1.5m apart and please avoid handshakes, hugs and kisses.

• Understand social gatherings must cease. There will no longer be any group activities, gatherings, social events or group entertainment at this time. (We are however keeping residents entertained and socially connected through other means.)

• Inform us if you get sick after your visit. Please tell us straight away if you become unwell with any respiratory issues after your visit with your loved one.

• Stay informed because the situation is changing rapidly. Please stay up-to-date by regularly visiting the Australian Government Department of Health website www.health.gov.au

• In the event of special circumstances, such as an anniversary or birthday, or should there be any deterioration in your loved one’s condition or an end-of-life situation, we will make arrangements on a case-by-case basis. Please contact us to discuss further.

Please do phone your loved one. Or, if they have an electronic device that enables video calling capabilities, please keep in touch with them through their device. Should one of our staff members be required to assist them with the video call, we would be only too happy to help. Please contact us to coordinate this.

We thank you for your cooperation and support of our Visitor Protocol in light of the current health emergency. Together, we can help keep the people we love and care for, healthy and well.

If you have questions or concerns, please reach out to Transition Director of Nursing Liz Broadstock at 0740302500 during business hours.

Officer Resources

Our top priority is to remain safe and be flexible for our residents and staff in these very challenging times.

Warrina Innisfail staff pride ourselves on the care we take of our residents.

We are monitoring the coronavirus (COVID-19) situation closely, and we are doing everything we can to ensure everyone remains cared for and safe at Warrina Innisfail.

We are committed to delivering and maintaining the highest standards of clinical care, cleanliness and hygiene for residents and staff.

Additional preventative measures have been put in place, including reinforcing our strict cleaning protocols and limiting visiting hours as has been recommended by the Government.

We’re ask for your cooperation and understanding in this ever changing environment.

Should you require further information please contact us and please refer to the following websites:












Warrina Innisfail will ensure information is updated when it comes to hand.

Innisfail should be very proud of Warrina

It is obvious that the wonderful staff at Warrina make the difference!
The support you have all provided is exceptional.

–  Family of resident, ‘Dutchy’.