Visiting Hours as followed:-

Monday to Friday  – 9am to 4.30pm

Saturday and Sunday  – 10.00am – 3.00pm


 From 11th April visits of up to 2 people are permitted in resident rooms (or outdooor areas) for no more than 1 hour. 

Then to leave for a refresh and then return if they wish. 


 Visitors will still need to check in at main reception.

 Visitors will need to always wear a mask over their nose and mouth. Equipment including a mask and eye-protection will be provided on entry. 

Visitors must provide a negative RAT result prior to entry.  However, this is a requirement every 3rd day. RAT Test will be provided on arrival. 

           All visitors must have received at least their first two (2) doses, if they have evidence of their booster to please provide prior to visit.                                                           However entry will not be denied for not having a booster.  

  Visitors then enter the desired wing using the direct entrances to the area that your relative is residing in.

Visitors will be restricted to 2 people at any one time for a duration of 60 minutes at a time. Then to leave for a refresh and then return if they wish. 

 Visitor will also need to maintain safe distancing.

  Visitors will need to remain with your relative in their room or outside.

 There are No Communal visiting areas at this stage.

On completion of visiting please return to the main reception to check out.

Visitors may be asked to leave the premises for failing to follow the direction of management and staff. 

 If any family members are diagnosed with COVID and would be deemed close contact, they must notify Administration on 40302 500


We look forward to seeing you all throughout the coming weeks.

If you have an questions please contact Warrina Innisfail on 0740302 500

(NB. persons will not ordinarily be given access after 1630 unless prior arrangements have been made – e.g. by making an evening appointment or putting special arrangements in place.)

Monday to Friday after 1800 by appointment (This can be arranged by phoning 4030 2500 before 1630)

Please note during normal business hours all entry to Warrina will continue to be managed through the Nursing Home Foyer and will be staffed by our Administration Staff.

Similar arrangements have been put in place Monday to Friday at Villanova Centre.

On Public Holidays and on the weekends (when Administration staff are not available), all visitors are asked to go straight to the Nursing Home unit if they wish to visit and to ring the entry bell (doors will remain locked for security purposes). Care staff have been forewarned that they will be required to attend the door bell and screen in visitors.
We particularly ask visitors who arrive on a public holiday or the weekend to show appropriate patience as Care staff may not be able to open up immediately.


Additional Matters

All visitors must continue to be conscious of and practice social distancing to the extent that it is possible (i.e.: remaining at least 1.5 metres away from others); and
All visitors are required to follow best practice hygiene protocols by regularly washing hands and following cough and sneeze protocols.


Visits for “End of Life” or for those visiting a palliative residents will not be restricted but will have to follow specific arrangements.
These will be discussed with relevant families as required.
Other exceptions will be considered on a case by case basis and should be raised with the Director of Nursing or the relevant Clinical Manager or Clinical Care Coordinator for discussion prior to any visit.

Warrina Innisfail would like to take this opportunity to thank everyone for their patience and consideration during this time.

While not mandatory, you are encouraged to:
• carry a mask with you at all times when you leave home
• wear a mask when travelling on public transport, in a taxi or ride share or in shopping centres
• wear a mask in any indoor or outdoor space when physical distancing is not possible.

More information on masks is available from the Queensland Health website 

Queensland Restrictions as of 17th December 2021

Queensland restrictions at 80% vaccination

On 17 December 2021, Queensland is set to ease restrictions for entry to Queensland. This is the date when we expect at least 80% of Queenslanders, 16 years and older, to be double vaccinated.

Modelling indicates that when we ease border restrictions on hotspot areas, the virus will start to circulate in our community. We will see outbreaks, which will be difficult for our hospitals to manage, particularly in areas of Queensland with low vaccination rates.

Because of this, restrictions will be in place for unvaccinated people when we reach the target of 80% double vaccination.

Restrictions for unvaccinated people

When Queensland hits the target of 80% double dose, unvaccinated people will be unable to:

  • Visit vulnerable settings, including hospitals, residential aged care, disability care accommodation, and prisons. There will be some exceptions for medical treatment, end-of-life visits, childbirth and emergency situations.
  • Attend hospitality venues such as hotels, pubs, clubs, taverns, bars, restaurants or cafes.
  • Attend indoor entertainment venues such as nightclubs, live music venues, karaoke bars, concerts, theatres or cinemas.
  • Attend outdoor entertainment activities such as sporting stadiums or theme parks.
  • Attend festivals – either indoor or outdoor – such as musical festivals, folk festivals or arts festivals.
  • Attend Queensland Government owned galleries, museums or libraries.

These restrictions target non-essential leisure activities including attending hospitality venues (hotels, pubs, clubs, taverns, bars, restaurants and cafes) and entertainment venues (nightclubs, live music venues, stadiums, theatres, cinemas and festivals).

These activities are not essential for people to meet their basic needs, but present a considerable risk to contributing to an outbreak in our community when our borders reopen.

A good guide to what an essential service or activity is those businesses that remained open during lockdowns, such as grocery stores, pharmacies, post offices, newsagents, clothing stores and limited retail stores.

There is an exception for weddings –  if anyone (includes wedding party, guests or officials) is unvaccinated, the wedding will be restricted to 20 people maximum.

If you are fully vaccinated

A person is considered fully vaccinated when they have had two doses of a TGA approved vaccine.

Density restrictions will not apply to any venue or activity where only fully vaccinated people are in attendance.

People will still need to check-in to venues. This is important to support contact tracing if there is a case at a venue. Vaccinated people can still carry the virus, although the risk is reduced.

More information

The Queensland’s Public Health Measures linked to vaccination status – a plan for 80% and beyond (PDF) outlines measures that will see life return to normal for vaccinated Queenslanders once the state reaches 80% fully vaccinated.

Thanking you

Jasmine Gibson
Director of Nursing 

Survey for aged care workers on communication during COVID-19

The Department of Health is seeking your feedback on what stakeholders would find most helpful and informative as we enter the next phase of the response to the COVID-19 pandemic.


The survey can be completed by anyone with an interest in the aged care.

All participants are welcome to forward the survey link onto others who may also be interested in participating.

All questions are voluntary and the survey will take approximately 5 minutes to complete.

The survey is anonymous and will not collect personally identifying information.


We would greatly value your feedback. A link to the survey can be found here. 


All visitors/family members must abide by the following:

• Stay home if you are sick. Symptoms of COVID-19 include sore throat, fever, dry cough, fatigue and shortness of breath. If you have these symptoms or have been in close contact with someone diagnosed with COVID-19 please seek medical assistance.

• Self-quarantine for a period of 14 days after being in close contact with someone diagnosed with COVD-19.

• Use good hygiene while in our facility, by washing your hands with soap and water, or hand sanitiser, before you visit and as frequently as required during your visit.

• Please also wash your hands before you leave. If you sneeze or cough, please do so into your arm or if using a tissue, please dispose of it and wash your hands immediately afterwards.

• Practice social distancing. Please stay 1.5m apart and please avoid handshakes, hugs and kisses.

• Understand social gatherings must cease. There will no longer be any group activities, gatherings, social events or group entertainment at this time. (We are however keeping residents entertained and socially connected through other means.)

• Inform us if you get sick after your visit. Please tell us straight away if you become unwell with any respiratory issues after your visit with your loved one.

• Stay informed because the situation is changing rapidly. Please stay up-to-date by regularly visiting the Australian Government Department of Health website

• In the event of special circumstances, such as an anniversary or birthday, or should there be any deterioration in your loved one’s condition or an end-of-life situation, we will make arrangements on a case-by-case basis. Please contact us to discuss further.

Please do phone your loved one. Or, if they have an electronic device that enables video calling capabilities, please keep in touch with them through their device. Should one of our staff members be required to assist them with the video call, we would be only too happy to help. Please contact us to coordinate this.

We thank you for your cooperation and support of our Visitor Protocol in light of the current health emergency. Together, we can help keep the people we love and care for, healthy and well.

If you have questions or concerns, please reach out to Director of Nursing Jasmine Gibson at 0740302500 during business hours.

Officer Resources

Our top priority is to remain safe and be flexible for our residents and staff in these very challenging times.

Warrina Innisfail staff pride ourselves on the care we take of our residents.

We are monitoring the coronavirus (COVID-19) situation closely, and we are doing everything we can to ensure everyone remains cared for and safe at Warrina Innisfail.

We are committed to delivering and maintaining the highest standards of clinical care, cleanliness and hygiene for residents and staff.

Additional preventative measures have been put in place, including reinforcing our strict cleaning protocols and limiting visiting hours as has been recommended by the Government.

We’re ask for your cooperation and understanding in this ever changing environment.

Should you require further information please contact us and please refer to the following websites:


Warrina Innisfail will ensure information is updated when it comes to hand.

Innisfail should be very proud of Warrina

It is obvious that the wonderful staff at Warrina make the difference!
The support you have all provided is exceptional.

–  Family of resident, ‘Dutchy’.