|Hostel resident, Joy Melrose, would like to say she had the best Easter ever, when a little girl passed her room and wished Joy a happy Easter.|
|A family, who wish to remain anonymous, have complimented Warrina, Jan Mitchel and staff regarding the entry process for their mother. Our experience has been nothing but absolutely pleasant, understanding and patient. Any questions were answered professionally and positively. We look forward to visiting our mother with such great staff.|
|An anonymous compliment has been received for Debbie and her wonderful craft show. It was put together the same as you would see at an exhibition.|
|Daughter of SCU resident Eva Jackson has submitted the following compliment. Congratulations to the staff of SCU on being so caring to our Mum. Since becoming a resident in SCU and although mums condition is permanent, the staff and carers show such patience and kindness, it is a pleasure to visit Mum. Knowing she receives great care, attention, love and compassion. Thank you for all your efforts ensuring Mum is as best she can be.|
|Villanova staff have received the following compliment from Vince and Liz McAvoy. Dear Jane and Staff, How can we thank you for all you have done for Michael over the fourteen years. We remember how in 2002 we had to make the very difficult decision as to what we could best do for Michael after he lost his dad. It was a very sad and worrying time for Vince and I. But as we have all seen, it was the best thing we could have done for him. While it took some time for Michael to settle, he did make it his home and the girls were wonderful to him. I guess you could say he lived the life of Riley. Right up until the time he passed away he had excellent health, not even a sniffle. Innisfail is truly blessed to have not one but two homes, where our loved ones can be cared for in their hour of need by loving and dedicated staff. Thank you everyone for caring for Michael. Vince and I really appreciate what you did for him and made life so much easier for us, knowing he was in good hands. Keep up the good work, Innisfail needs you. Our love and God bless you all. Vince and Liz McAvoy|
|Family members of the late Muriel Spackman have written the following thank you card. To Louise and all your staff, thank you for the wonderful care everyone gave to mum. Mum was only with you for a short time. I felt it was a very peaceful place, and the staff showed such respect for the residents. Louise you are an excellent C.N.C. Many thanks Gloria, John, Glenda and families.|
|Barbara Brayshaw has written the following compliment. “This is my third attempt to compliment ALL the staff of Hostel. My problem has been including the names of staff, there was a very long list and they were only the ones I have seen. To the Hostel staff my deepest thanks for the excellent, professional and kind care you have delivered to my husband Bob Brayshaw”.|
|SCU staff member Jenelle Penna and partner Keith Smith would like to thank all office and nursing staff for all their assistance and support given to Jenelle personally. Jenelle’s mother relocated from Brisbane to Jenelles home and then finally into Warrina.” It is so nice to visit mum here to see her so well looked after, as mum can be difficult at times, she is missing her belongings and her home. The staff in all areas give her lots of support and kindness. Also a big thank you to the maintenance fellows for their assistance.|
|The following letter has been received from Christine Bourke Activities Officer for Carinya Nursing Home. On behalf of all Carinya staff who attended our visit to your facility in September, we extend our sincere thanks for welcoming us and sharing knowledge. It was terrific to be able to tour your facility and exchange ideas and options of Activities to benefit residents. We certainly gained valuable knowledge that we can put into place a Carinya. Coming together was beneficial to all of us. It has such a positive outcome to be able to talk and share ideas, along with the challenges we all face daily. Working together can only be a positive for residents. We hope to continue our link and make it an annual event to visit each other and keep in touch. Please extend our sincere thanks to your DON and CEO for lunch……which was great……. and for taking the time to talk with us. We all enjoyed the day.|
|Volunteer Gene and Craft ladies have received together several letters and a thank you card from Mission Without Borders for their wonderful beanies they made.|
|The concert held in the Nursing Home was very good. The maintenance men looked really good dancing. To the people that organised it, thank you for a good morning. From Nursing Home residents Frank Galipo and Bill Simmonds.|
|Karen Leeman RN and Cert IV student has written the following compliment. Everyone is so friendly and welcoming. For such a large facility-that’s awesome work. There a few people who really need a pat on the back, for their care and compassion of residents and gentle understanding of students. Nikki -AIN in FCU, Lilly PC in Hostel, Louise RN in Nursing Home and to the office staff -just blooming terrific. Thanks all for the two weeks.|
|Administration Manager Jan Mitchell has submitted the following compliment. “What a joyous occasion Saturday evening proved to be. Kareen, Jane, choir, guest performers, residents and volunteers put on a first class show that had everyone singing, clapping and having a great time. The program was of songs where everyone could join in and set off so many memories for all in attendance. Thank you and take a bow- well done”.|
|An anonymous compliment has been received for both Greg Wallace and Mary Camilleri. Greg thank you for keeping our village neat and tidy. Greg is always well mannered and helpful. Mary we are so lucky to have such an efficient and caring person|
|Jenny Garred from Allied Care Group has written the following compliment. I have found that the team at Hostel very professional, responsive and proactive. The atmosphere has an air of caring, willingness to learn, improve and listening. Staff are cheerful, polite and residents appear happy and well cared for. Documentation has improved in content and clarity since I was last here. Minnie with Louise’s help have made great improvement and a very cohesive, responsive team.|
|The RUCS program has written the following compliment. For many years I have worked in Nursing Homes (either as an RN, facilitator or researcher). I held grave fears for residents in Nursing Homes. That was until I encountered Warrina Innisfail. The atmosphere is calm, inviting and welcoming. Your whole establishment, staff, environment has set the benchmark high for others to shine to. It is a genuine caring atmosphere – everything a Nursing Home should be. Every one of you must feel proud of yourselves as it is no easy feat. You all work with compassion, dedication and care. You are all like family and that puts the residents at ease. We cannot thank enough for welcoming us, supporting us and treating us like family. I have been asked out of all of the Nursing Homes you go to which is the best. I don’t have to think about it. There is only one option and that is Warrina Innisfail. Well done and thank you – all of you.|
|Following a recent Outbreak, Dr Coppen has reported that Warrina had done a great job of confining the outbreak. He states Warrina has great Infection Control practices and hand washing|
|This email is to formally thank you and all your staff for your skill, consideration and empathy in caring for my mother during her time with you all at Warrina. I appreciate all the help and advice you all gave me. But most importantly, all staff, without exception, who came into contact with my mother, tended to her needs with the utmost professionalism and empathy. My mother enjoyed her stay with you all very much and she really appreciated her interaction with nurses, nursing assistants, cleaners, therapists, admin staff and any others who assisted her.|
You all deserve the highest accolades possible. Best wishes and see you all again somewhere, sometime, someday.
On behalf of the family I would like to take this opportunity to thank all the staff of Warrina for the excellent care of our much loved brother and uncle, Dutchy.
The support you have all provided was exceptional. This was from the initial application to yourself, which was quite daunting to me as I have never done previously; and then ongoing by your team and also Minnie and her team, to ensure that Dutchy felt that Warrina was his home and had the best care.
It has been difficult at times as none of us live close to Innisfail and especially myself being responsible for his financial and medical affairs. I always felt I could ring or contact you at any time and when I did I always received great support and many times over and above what I expected. This was extremely comforting for us.
We believe the community of Innisfail should be very proud of Warrina Aged Care facility and it would appear from the recent dreadful publicity in the news others across the nation could learn from you. It is obvious that the wonderful staff at Warrina make the difference!
We wish you continued success in what I am sure is a very challenging environment now to operate in.
Kind regards Sharyn Gordon